ServeSuite

How to Close Order for Billing

Modified: 2008/07/29 10:46 by drichards@matrixwebs.com - Categorized as: How to Close an Order, How Tos
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Purpose: To Close (complete order) for billing purposes



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Branch status


a. From the "Orders" tab at the top select "Branch Status"

b. Select the order (case) you would like to close from the "Active Orders" list

c. A new box will appear with the "Special Details" tab selected, make sure the "Accepted Status" has a check mark in the box "Accept"

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Close Order


d. Click on "Status Updates" tab - under "Status" select the appropriate response from the dropdown menu, example: Filed at window.

e. Click on the "Add Status button" then go to "Close Order" tab

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Status Update


f. From the close order tab you will enter your billing information

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Close Order Tab


g. Under "Work Order Billing" under Qty you must enter a value in each box - if the value is 0 enter 0, you can tab through each line

h. Once you have finished the quantities make sure to "Complete Order" at this time a box will pop up that asks if you are sure you wish to complete this order - say "ok" then click "Save"

i. Your order will now be ready for invoicing - you will find this under "Billing" and then "Invoice Printing"

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